Mercy Health Physician Partners
Grand Rapids, MI

With continued growth in the Cascade area, Mercy Health Physician Partners determined it was time to re-enter this market with their newest location on East Paris Avenue.  The office has five physicians and two nurse practitioners, all accepting new patients. The 9,000 square foot internal medicine suite is located on the second floor. Construction began mid-July and was completed ahead of schedule in November. The physician’s office has a comfortable waiting room, administrative areas, a breakroom/conference room, several private offices and 17 exam rooms, with abundant natural light from many large windows.  The floor plan and interior were designed for team-based patient care and a highly efficient workflow.  Raised ceilings enhance the open feel of the suites and sound control techniques were used throughout to ensure patient privacy.

Mercy Health selected Custer, Inc. to provide design consulting as well as space planning, furniture and finishes, sound masking, project management and installation for the internal medicine suite. The staff and physician space brings together the entire internal medicine team in one collaborative zone. Patient care teams are seated together in pods with physicians nearby, encouraging conversation and problem-solving among the staff. The adjacent meeting room supports brainstorming, planning and privacy.

“The entire build-out was very well coordinated and was a collaborative effort between our operations leaders, the Mercy Health real estate team, and First Companies.  We wanted to create an attractive environment with easy access and strong visibility for our brand.  First Companies delivered on this.  Once we found this location, the entire project moved at lightning speed.  We started the planning process in June and were able to open on December 5th.  We would definitely recommend working with First Companies.  My staff has shared how pleased they are with the company’s work as well as how collaborative and responsive the team has been.  Of all of the projects we’ve completed, this one was a very smooth process.”  Daneen Caro, Chief Operations Officer, Mercy Health Physician Partners, Grand Rapids